Sir Fix A Lock

Blog Nov 16

15/11/16 9:05 PM

Plymouth Locksmith Update

Blog Nov 16

So much has happened since I last blogged that I don’t know where to start. Firstly I must say how I’m amazed the way the business has gone from strength-to-strength being multi nominated for various awards this year alone. Sir Fix-a-lock was a finalist at the Plymouth Heralds Business Awards in the Corporate Social Responsibility and the Green Business categories. I was also a finalist at the Devon Chamber of Commerce Business Awards for best Micro Business. As I scribe this blog, I await the outcome at the upcoming Western Morning News Business Awards in the Customer Service category where I’m representing Plymouth with competition from Wadebridge, Honiton and Chudleigh. I’ve also just found out that I have been put forward for the Plymouth Heralds Community Awards which was a shock to learn. I’ll update you all on my next blog.

I’ve also been busy in ensuring my business is very much seen to be at the top of customer service reviews. For some time I’ve had the most positive reviews on the Trading Standards ‘Buy with Confidence’ website in the whole of the South West. This is something I wish to maintain. On Google, I’ve the most positive reviews in the whole of Plymouth, again another achievement I’m very proud of. I’ve been a member of the National Network of Approved Locksmiths since I finished my training nearly 6 years ago. Just recently, I’ve been accepted as a member of the Master Locksmiths Association, which is a big boost. Lastly I have been awarded a Bronze Award recently by the Armed Forces Covenant Employer Recognition Scheme, so 2016 has been a very busy year in pushing my small business right to the top of its tree in the region.

Right, now down to the stuff you all like reading about, interesting lock stories. Just recently I came across a terrible attempt at a simple cylinder replacement (picture attached). Sometimes a cylinder can be a bit of a struggle to align through both the inner handle, through the lock and out through the outer handle. Usually loosening the screws on all 3 parts helps in guiding a cylinder through but on this photo, a handyman didn’t obviously know what he was doing. What he did next is something I’ve never seen before and something that had made locksmiths from around the world look in amazement when I posted the pictures online. He shredded the handle to make the hole bigger creating sharp metal edges all around the cylinder. The pensioner whose flat it belonged to even cut herself on those sharp edges when trying to lock her door. Why he had to even do that to the handle beggars belief but why didn’t he file it down before leaving is something I cannot fathom.

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I would always recommend that people check out who they are calling to their house by doing thorough research online of the company involved. Read the reviews and you’ll be able to see if they’re genuine easily enough. Check the Trading Standards website as that’s a website that companies do not have control over. Even something simple like asking friends on social media can help as you’ll usually get a tradesperson who someone has used before. For your elderly parents though, I’d always recommend that they ring you to get assistance rather than leaving them to the perils of the cowboys out there. The elderly tend to use Yellow Pages rather than the internet. The main problem with that is that the national companies mostly use that form of media and they tend to not have as much customer care than a local and independent trader. If they insist on using that media then help them by checking the company out online just to ensure they do not get ripped off.

Ok, that’s enough for now but please be sure to follow me on Facebook, Twitter or Linked In to get all my latest updates and pictures as they happen as well as any details of upcoming competitions. I hope you have enjoyed reading this blog and feel free to comment or ask any questions. Until next time, keep safe and be careful.

Paul, MD Sir Fix-a-lock

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